Frequently Asked Questions
Everything you need to know about your Needle & Thread experience.
How do I determine the right size for me?
We provide a detailed size guide on every product page. Since our designs often feature intricate embroidery and structured bodices, we recommend measuring yourself and comparing against our brand-specific charts for the perfect fit.
What is your return policy for delicate garments?
We offer a 30-day return window for all unworn items. Please ensure all original tags and security ribbons are attached. Due to the delicate nature of our fabrics, items must be returned in their original protective packaging.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
Do you offer alterations or custom tailoring?
While we do not provide in-house alterations, our garments are designed with generous seam allowances where possible to allow for professional tailoring. We recommend consulting a specialist dry cleaner or tailor experienced with luxury beadwork.
How should I care for my Needle & Thread pieces?
Most of our items are 'Dry Clean Only' due to the intricate sequins and embroidery. We recommend using a specialist dry cleaner and storing garments flat or on padded hangers to maintain the integrity of the fabric.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.